Table 3 Model fitting results of the multilevel analyses for the domains communication with ophthalmologist, communication with nurses, and communication about medication and for the global rating of ophthalmologist, nurses and hospitals (standard errors added in parentheses)

Domain ophthalmologist (N = 3942)

Model 1

3.640 (0.014)*

-

-

-

-

-

0.246 (0.006)*

0.006 (0.002)*

0.02

Model 2

3.687 (0.031)*

-0.005 (0.016)

0.017 (0.016)

-0.031 (0.017)

-0.102 (0.017)*

0.000 (0.000)

0.243 (0.006)*

0.007 (0.002)*

0.03

Domain nurses (N = 3925)

Model 1

3.726 (0.009)*

-

-

-

-

-

0.196 (0.004)*

0.002 (0.001)

n.c.

Model 2

3.767 (0.024)*

-0.020 (0.014)

0.005 (0.015)

-0.016 (0.015)

-0.089 (0.015)*

0.000 (0.000)

0.194 (0.004)*

0.002 (0.001)

n.c

Domain medication (N = 3887)

Model 1

2.670 (0.033)*

-

-

-

-

-

1.246 (0.028)*

0.038 (0.011)*

0.03

Model 2

3.015 (0.070)*

-0.214 (0.036)*

-0.035 (0.037)

-0.166 (0.039)*

-0.020 (0.039)

-0.002 (0.001)*

1.232 (0.028)*

0.031 (0.010)*

0.02

Rating ophthalmologist (N = 3940)

Model 1

8.791 (0.039)*

-

-

-

-

-

2.124 (0.048)*

0.046 (0.015)*

0.02

Model 2

8.894 (0.088)*

0.104 (0.047)*

0.013 (0.048)

-0.106 (0.051)

-0.308 (0.051)*

0.000 (0.001)

2.101 (0.048)*

0.045 (0.015)*

0.02

Rating nurses (N = 3910)

Model 1

8.916 (0.027)*

-

-

-

-

-

1.466 (0.033)*

0.016 (0.007)*

0.01

Model 2

8.943 (0.065)*

0.084 (0.039)*

0.004 (0.040)

-0.086 (0.042)

-0.219 (0.043)*

0.001 (0.001)

1.455 (0.033)*

0.011 (0.006)

n.c

Rating hospital (N = 3970)

Model 1

8.775 (0.036)*

-

-

-

-

-

1.730 (0.039)*

0.041 (0.013)*

0.02

Model 2

8.987 (0.080)*

0.064 (0.042)*

-0.040 (0.043)

-0.127 (0.045)*

-0.306 (0.046)*

-0.001 (0.001)

1.709 (0.039)*

0.037 (0.013)*

0.02