Table 1 Non-attendance rates for patients sent a SMS reminder and those not sent a SMS reminder
SMS appointment reminders | No SMS appointment reminders | Non-attendance rate reduction (%) with SMS reminders | ||||
|---|---|---|---|---|---|---|
TOTAL outpatient appointments | Non-attendance appointment numbers (%) | Cancellations by patients (%) | TOTAL outpatient appointments | Non-attendance appointment numbers (%) | Cancellations by patients (%) | |
447 | 50 (11.2) | 60 (13.4) | 9512 | 1720 (18.1) | 1016 (10.7) | 6.9 |