Table 2 Descriptive statistics of process times and wait times during a glaucoma clinic visit, before and after the policy change
Before Policy Change (n = 1031 visits) | After Policy Change (n = 941 visits) | |||
|---|---|---|---|---|
Clinic Visit Times (minutes) | Mean (SD) | Median | Mean (SD) | Median |
Total Process time | 44.7 (27.6) | 39 | 40.7 (27.2) | 34 |
Technician Process time | 23.8 (13.6) | 21 | 20.8 (12.9) | 19 |
Physician Process time | 17.7 (13.7) | 14 | 16.7 (13.8) | 12 |
Visual Field Process time | 22.5 (14.5) | 20 | 22.1 (14.7) | 20 |
Total Wait time | 46.0 (32.8) | 39 | 49.9 (33.3) | 44 |
Reception Wait time | 11.2 (15.8) | 6 | 13.4 (16.2) | 9 |
In-Process Wait time | 15.4 (19.4) | 8 | 16.2 (18.9) | 10 |
Exam Room Wait time | 19.5 (21.8) | 13 | 20.3 (21.6) | 14 |
Total Visit time | 122 (59) | 111 | 126 (61) | 117 |